T&C's and Privacy Policy

Terms and Conditions

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Images are for illustration purposes and colours may vary on item and packaging. Where an item is shown in packaging, lashes will be sent in suitable protected packaging but may not be in the packaging shown depending on availability of lash style.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Dramatic Eyelashes, you must possess a valid credit or debit card issued by a bank acceptable to us and/or PayPal. Dramatic Eyelashes retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. 

 

Discount Codes

Discount codes and other offers can be used, however we remain the right to change and discount code, terms etc without notice (including period advertised as valid until 'x' date).

Discount codes might not be valid if there is a site wide sale or automatic discount that is applied at checkout. Free postage might not also be applicable if a discount code is applied.

If a bundle deal is selected then it will only apply to products shown in the bundle (no variant swap). If items are out of stock and the bundle does not function correctly (due to third party app) then the order will not be dispatched until both parties have discussed options to (a) refund (b) send alternate option (c) wait until in stock and then dispatch.

 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until your order is updated and states it has been ‘Dispatched’. If your order is not accepted your payment will be refunded.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

We value all our customers and their privacy; our checkout system is 100% secure. None of your information is shared with anyone or any third parties.

We use Shopify Payments and/or PayPal, this confirms the checkout is 100% safe & secure.

PayPal has verified our identity and merchant information:

a. PayPal protects your financial information with industry-leading security and fraud prevention systems.

b. Buy online with any major debit or credit card. It’s free, simple and secure.

c. Once your payment is complete, PayPal email you a receipt.

 

Privacy Policy

We are committed to protecting your privacy. We will only use our collected information lawfully. We collect information about you for three reasons:

• To process your order
• To provide you with the best possible service.
• At time to time, we might email you with order updates or/& marketing information. We will give you the chance to refuse any marketing email from us by following instructions provided or contacting us directly.
• Share data with Facebook and other social media parties and payment providers for sales and browsing activity in order for us to track and target ads.

We will never collect sensitive information about you. You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For more information please contact us.